Privacy Policy

GDPR Compliance Security Policy Document – Klebrom

Effective Date: 2024-09-01
Last Updated: 2024-09-01

Introduction

Klebrom is committed to ensuring the privacy and protection of its users' personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Romanian laws, including Law no. 190/2018 on the implementation measures of Regulation (EU) 2016/679. This document outlines our cookie usage policy and how we ensure compliance with GDPR.

1. What Are Cookies and Why Do We Use Them?

Cookies are small data files stored on your device (computer, tablet, mobile phone) when you visit a website. These files enable websites to remember your actions and preferences over a certain period, so you don't have to re-enter them every time you return to the site or navigate from one page to another.

Cookies have several essential functions, including:

  1. Improving User Experience: Cookies allow us to customize the content displayed on our website based on your preferences and behavior. For example, we can show content in your preferred language.
  2. Analyzing User Behavior: With cookies, we can analyze how users interact with our website to improve its structure and content.
  3. Security and Performance: Cookies help protect your data and optimize the performance of our website. Some cookies are essential for the website's proper functioning.
  4. Personalizing Advertising: Some cookies are used to deliver personalized ads based on your preferences and interests. They help us show you relevant advertisements.

Cookies are classified into the following categories:

  • Essential Cookies: These are necessary for the proper functioning of the website and do not require consent.
  • Preference Cookies: These cookies allow the website to remember information that changes the way the website behaves or looks, such as your preferred language or region.
  • Analytics Cookies: These allow us to collect anonymous data to understand how users interact with the website and improve their experience.
  • Marketing Cookies: These cookies track your activity online and help deliver personalized ads.

By using cookies, we aim to offer you a more personalized and optimized experience on our website while ensuring the protection of your personal data.

2. Data Controller

The data controller responsible for processing your personal data is:

Klebrom  S.R.

STR. DURĂU Nr. 1, Brasov  

Balazs Sandor

Email: sandor.balazs@klebrom.ro ,

Mob: 0722559023

3. Data Protection Officer (DPO)

Klebrom  has appointed a Data Protection Officer (DPO) to ensure compliance with GDPR and applicable national laws. For any privacy-related inquiries, you can contact our DPO at:

sandor.balazs@klebrom.ro

4. Purpose of Data Processing

We use cookies to improve your experience on our website, track your preferences, and provide you with relevant content. Our use of cookies is limited to legal purposes and in compliance with GDPR and Romanian national legislation. The types of cookies we use are detailed below.

5. Types of Cookies Used and Their Purpose

Below is a comprehensive list of cookies used on our website and their respective functions:

Cookie Name

Domain

Purpose

AMP_7041823e70

.cookiebot.com

AMP (Accelerated Mobile Pages) cookie used for tracking user interactions or session state for performance improvements.

_ga_WX15RJ0HZZ

.cookiebot.com

Google Analytics cookie used for tracking user behavior on the site.

_ga_HXY5PN80YH

.cookiebot.com

Google Analytics cookie used for tracking user behavior on the site.

intercom-device-id-lm6dce9a

.cookiebot.com

Intercom cookie used to identify devices for user chat sessions and interaction tracking.

intercom-id-lm6dce9a

.cookiebot.com

Intercom cookie to maintain user sessions across multiple visits for chat functionality.

cb_admin

.cookiebot.com

Used to store administrative settings or preferences for the content-blocking system or cookie preferences.

AMP_MKTG_7041823e70

.cookiebot.com

AMP marketing cookie, used for targeted marketing campaigns and tracking user preferences or interactions.

intercom-device-id-zmkpzxte

.cookiebot.com

Intercom cookie used to track device IDs for chat functionality and user interaction tracking.

intercom-id-zmkpzxte

.cookiebot.com

Intercom cookie used to maintain user chat sessions across visits for consistent interaction tracking.

_hjSessionUser_3357678

.cookiebot.com

Hotjar cookie used to track user sessions and analyze behavior on the website for feedback and improvement purposes.

frontend_lang

.klebromshop.ro

Stores the preferred language of the user to display the website content in the selected language.

cids

.klebromshop.ro

Used for session or client tracking purposes.

tz

.klebromshop.ro

Stores the user's time zone to display time-related data according to the user's local time zone.

CrossConsent

.cookiebot.com

Cookie that stores user consent preferences for tracking, marketing, and other categories for GDPR compliance.

SL_wptGlobTipTmp

.klebromshop.ro

Used for global UI tips or temporary tooltips on the site.

SL_G_WPT_TO

.klebromshop.ro

Stores the global language or region preference of the user.

session_id

.klebromshop.ro

Stores the session ID to maintain the user's session across page visits.

SL_GWPT_Show_Hide_tmp

.klebromshop.ro

Used to control the visibility of certain UI elements on the page based on user preferences.

6. Lawfulness of Processing

The data collected through cookies is processed based on the following legal grounds:

  1. Consent – We obtain user consent to store cookies and process data related to preferences and tracking via a cookie consent banner, in accordance with Article 6(1)(a) of GDPR and Law no. 190/2018.
  2. Legitimate Interest – Some cookies are essential for the proper functioning of our website or for security purposes and can be used without consent under Article 6(1)(f) of GDPR.

7. User Consent and Control

We provide users with full control over their cookies. When you first visit our site, a cookie consent banner will appear, allowing you to either accept or refuse the use of non-essential cookies.

You can change or withdraw your consent at any time by visiting our [Insert Cookie Preferences Link] page.

8. Data Retention

Cookies will be stored on your browser for the following durations, unless you choose to clear them:

  • Session Cookies: Removed when the user closes the browser.
  • Persistent Cookies: Stored for a defined period or until the user manually clears them.

9. Rights of the Data Subject

As a data subject, under GDPR and Romanian law, you have the following rights:

  1. Right of Access: You have the right to request access to the personal data we hold about you.
  2. Right to Rectification: You have the right to request the correction of any inaccurate or incomplete data.
  3. Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data, subject to certain conditions.
  4. Right to Restriction of Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
  5. Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  6. Right to Object: You may object to the processing of your data for direct marketing purposes.

10. Security Measures

We have implemented appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Data encryption during transmission
  • Regular security audits and updates
  • Secure data storage

11. Data Sharing and Third-Party Processors

We work with the following third-party providers who may process your data on our behalf. All third-party processors are compliant with GDPR and applicable Romanian laws:

  • Google Analytics: For tracking user behavior on the site.
  • Intercom: For managing user chat functionality and interactions.
  • Hotjar: For analyzing user behavior and feedback.
  • Cookiebot: For managing cookie consent preferences.

12. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Information

If you have any questions regarding this policy or your data rights, please contact us here.